:root{--ink:#132b2b;--cream:#f5f1e9;--paper:#fffdf8;--orange:#ff7548;--muted:#657675}
*{box-sizing:border-box}
body{color:var(--ink);background:var(--paper);font-family:Arial,sans-serif}
.navbar{background:var(--ink);padding:1rem 0}
.navbar-brand{font-size:1.4rem;letter-spacing:-.06em}
.navbar-brand span{color:var(--orange)}
.nav-link{color:#dce5df!important}
.eyebrow{text-transform:uppercase;letter-spacing:.16em;font-size:.72rem;font-weight:700;color:var(--orange)}
.btn-accent{background:var(--orange);border-color:var(--orange);color:#fff;font-weight:700}
.btn-accent:hover{background:#e85d34;border-color:#e85d34;color:#fff}
h2{font-weight:800;letter-spacing:-.05em}
.large-copy{font-size:1.05rem;line-height:1.65;color:var(--muted)}
.muted{color:var(--muted)}
.problem-card,.feature-card{padding:1.5rem;border-radius:12px;background:#fff;border:1px solid #e5e0d7}
.problem-card b{color:var(--orange);font-size:.8rem;text-transform:uppercase;letter-spacing:.08em}
.quote-form{background:var(--cream);color:var(--ink);padding:2rem;border-radius:14px}
.quote-form label{display:block;font-size:.75rem;font-weight:bold;margin-bottom:.4rem}
.quote-form input,.quote-form textarea,.quote-form select{width:100%;border:1px solid #d5ddd5;border-radius:6px;padding:.8rem;font:inherit}
.quote-form input:focus,.quote-form textarea:focus,.quote-form select:focus{outline:2px solid #ffb294;border-color:var(--orange)}
.form-status{font-size:.9rem;margin-top:.5rem}
.form-status.success{color:#287039}
.form-status.error{color:#b3261e}
footer{background:#0c2020;color:#b6c7bd}
footer .navbar-brand{color:#fff}
footer a{color:var(--orange)}

.portal-main{padding-top:7rem;min-height:70vh}

.status-badge{display:inline-block;font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:.3rem .6rem;border-radius:999px}
.status-badge.new{background:#e6edea;color:var(--ink)}
.status-badge.contacted{background:#fde9cf;color:#8a5a12}
.status-badge.booked{background:#d8f0d9;color:#287039}
.status-badge.closed{background:#e5e0d7;color:var(--muted)}
.status-badge.lost{background:#f6d9d6;color:#b3261e}

.lead-table{background:#fff;border-radius:12px;overflow:hidden}
.lead-table th{font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);border-bottom:1px solid #e5e0d7}
.lead-table td,.lead-table th{padding:.9rem .75rem;vertical-align:middle}
.lead-table a{color:var(--ink);font-weight:700;text-decoration:none}
.lead-table a:hover{color:var(--orange)}

.sort-toggle{font-size:.8rem}
.sort-toggle a{color:var(--muted);text-decoration:none;margin-left:.5rem}
.sort-toggle a.active{color:var(--ink);font-weight:700;text-decoration:underline}

.btn-outline-ink{background:transparent;border:1px solid var(--ink);color:var(--ink);font-weight:700}
.btn-outline-ink:hover{background:var(--ink);color:#fff}
.btn-success-solid{background:#287039;border-color:#287039;color:#fff;font-weight:700}
.btn-success-solid:hover{background:#1f5a2d;border-color:#1f5a2d;color:#fff}
.btn-danger-outline{background:transparent;border:1px solid #b3261e;color:#b3261e;font-weight:700}
.btn-danger-outline:hover{background:#b3261e;color:#fff}
.btn-reopen{background:transparent;border:1px solid var(--orange);color:var(--orange);font-weight:700}
.btn-reopen:hover{background:var(--orange);color:#fff}
.back-link{color:var(--ink);font-weight:600;text-decoration:none}
.back-link:hover{color:var(--orange);text-decoration:underline}

.lead-meta{font-size:.82rem;color:var(--muted)}
.lead-meta strong{color:var(--ink)}

.timeline-item{background:#fff;border:1px solid #e5e0d7;border-radius:12px;padding:1.25rem;margin-bottom:1rem}
.timeline-item .appointment{background:var(--cream);border-radius:8px;padding:.6rem .8rem;font-size:.85rem;margin-top:.5rem}

.timeline-badge{display:inline-block;font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:.25rem .55rem;border-radius:999px}
.timeline-badge.note{background:#e6edea;color:var(--ink)}
.timeline-badge.call{background:#d8ecf6;color:#1d5a7a}
.timeline-badge.appointment{background:#ffe8df;color:#b35230}
.timeline-badge.job{background:#d8f0d9;color:#287039}
.timeline-badge.review_request{background:#f0e6fa;color:#6a3fa0}
.timeline-badge.service_reminder{background:#fde9cf;color:#8a5a12}
.timeline-badge.closed{background:#e5e0d7;color:var(--muted)}
.timeline-badge.follow_up{background:#dde8fb;color:#2f4f9e}
.timeline-badge.message{background:#e1f2ef;color:#1b6b5f}

.btn-edit-summary{display:inline-block;cursor:pointer;color:var(--ink);font-weight:700;font-size:.8rem;text-decoration:underline}
.btn-edit-summary:hover{color:var(--orange)}

.reminder-toggle{display:flex;justify-content:space-between;align-items:center;gap:1rem;background:#fff;border:1px solid #d5ddd5;border-radius:6px;padding:.6rem .8rem}
.reminder-toggle label{margin:0;font-size:.85rem;font-weight:600;color:var(--ink)}
.toggle-checkbox{width:18px;height:18px;flex-shrink:0;accent-color:var(--orange);cursor:pointer;margin:0}

.guide-section{scroll-margin-top:6rem}
.guide-toc{list-style:none;padding:0;margin:0;columns:2;column-gap:2rem}
.guide-toc li{margin-bottom:.4rem}
.guide-toc a{color:var(--ink);font-weight:600;text-decoration:none}
.guide-toc a:hover{color:var(--orange);text-decoration:underline}
@media(max-width:575px){.guide-toc{columns:1}}

.lead-summary{background:#fff;border:1px solid #e5e0d7;border-radius:12px;padding:1.1rem 1.4rem}
.lead-summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:.6rem 1.5rem;margin-bottom:.5rem}
.lead-summary-grid .label{display:block;font-size:.66rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.lead-summary-grid .value{display:block;font-size:.9rem;color:var(--ink);font-weight:600}
.lead-summary-message{font-size:.86rem;color:var(--muted);margin:0;padding-top:.6rem;border-top:1px solid #e5e0d7}